Sam's Club, Costco, Walgreen's, your local phone service provider and the machines in the Airport. All these vendors of the little plastic cards we find as a necessity on our vacations promise wonderful conversations with your loved ones while you are away, several claiming that these phone calls can even be made from the Caribbean, or Mexico. My experience? DO YOUR RESEARCH FOLKS!
I am Sydney, family information source on the phone card situation. On these past cruises I have tried several options including the cards from our long distance provider, an AT&T pre-paid card, calling direct to the States using a credit card, and of course, collect. Now which one of these provide the most promising results? Well, it depends on your itinerary. This time around, dad purchased a 600 minute phone card at Sam's Club for $30. The 600 minutes sounded like a lot to me at the time, 10 hours of talk time. Who needs that much? But in the long run, the large amount of minutes would pay off.
BASIC FACTS
You see, a commonly misunderstood fact with phone cards is that the minutes listed on the card are flat rates throughout the States, they don't account for the connection fees or higher rates when calling from different places around the world. Something else you should know is to read the instructions that come with the card. In this case, it was a plastic thing that the card detached from. From the back of this I learned that I would need the access numbers for the different ports of call so that I could actually use my card from the Caribbean. AT&T has a wonderful service website that lists every country you could want to call from and its access number, provided for you on the instructions. So I wrote these down and the instructions on how to use these numbers to get to the regular USA access number.
HOW IT WORKS
It was fantastic and easy to use when I used it to call from Miami to Kansas City a couple times. All you had to do was dial the 1-800 number, pick your language, enter your card number and it was like using a regular phone from there.
Sounds great, an easy to use card that has a lot of minutes and is relatively inexpensive, considering the priceless conversations you might have. Now, upon arrival in St. Maarten, it was a different story. Every phone I went to there were signs plastered all over the booths NO PRE-PAID CARDS ACCEPTED. So I was unable to call my loved one from the first port.
Barbados; an AT&T card users dream. They have a nice air conditioned phone center with 40 some odd phones in these little booths. Reminded me of Mexico, but I'll touch on that later. All of them were payphones except 5, which looked like normal phones. Again, the payphones had NO PRE-PAID CARDS ALLOWED plastered all over them, and hope was almost lost. So I got out my handy 3x5 with my access numbers on it. Didn't work. I was envisioning my boyfriend sitting at home thinking I was dead. But seeing as how this place had so many phones and there was a man at a desk selling phone cards, I thought I'd ask for help. Turns out the 5 phones that looked out of place were AT&T phones, PRAISE THE LORD! Here?s where the cards with a lot of minutes are great. After my last call within the states, there were 575 minutes left or something like that. When I called the boy from Barbados, 575 translated into 62. I think that nicely represents how outrageous the call would have been collect or direct dial (when you use credit cards). So Barbados was a great experience, the card worked,Martinique was a long and drawn out but interesting experience. No prepaid accepted here either.
They made that even clearer than St. Maarten did, it said multiple times that the prepaid cards just won't do it. But a nice local man was selling 20 minute cards for $6. Good deal man! You had to use one of three phones though, for all of which the lines were at least 2 or 3 people deep. But I figured it would be worth it to hear the boy's voice so I bought one of the French cards. These things are hard to figure out. You pick up the phone, wait for the tone then dial the number that?s on the card. In my case it was 3636. Then you listen to a French recording speak rapidly as to what languages you can select from. Praise the lord the guy told me 2 for English or I would have been lost. Then you dial 001+area code and the number. THEN it tells you how many minutes you have left. An hour and six minutes? wait, I paid for 20, even better deal!
From The Travel Insider we get this important information
For most of us, as soon as we leave North America, our cellphone switches from being an essential business tool to a useless piece of junk, due to incompatibilities between the American cellphone system and the GSM system almost universally adopted elsewhere in the world.
This week we talk about how to get a cellphone that will work everywhere in the world. In part two we talk about the most affordable way to get inexpensive airtime as you roam around the world, including a strategy that will allow you unlimited free incoming calls, and in part three we offer a strategy that gives you one number that will work anywhere in the world. Lastly, part four summarizes the four different options you have for getting cell phone service internationally and helps you to choose which is best for you.
Why Aren't All Cellphones Compatible?
There are two answers to this question. First, there are various different types of radio frequencies and encoding services which different cell phone services use - and if your phone doesn't receive the frequency and encoding of the local service, it becomes, of course, useless.
The second problem is a commercial problem - your phone will only work on other companies' services if there is a cross-billing (ie roaming) agreement between the companies. Roaming is common within the US, but becomes more problematic internationally. We talk about roaming as part of next week's article.
To get cellphone service in another country you need both a compatible phone and a compatible account. You can either buy or rent a cellphone, either in the US or overseas, but be sure you get one that will be compatible internationally. And you have several different ways of getting airtime as well. Read on for an explanation of all these issues and suggestions on the best way to get a phone working.
Frequency and Compatibility Issues
The good news is that almost everywhere in the world (except for the US and Canada) uses GSM type digital cellphone service. This service was originally at a frequency of 900 MHz and now increasingly is being upgraded to an 1800 MHz service. If you have a GSM phone, you can access service in 174 different countries!
By contrast, in the US, most digital cellphone service is both of a different type (CDMA or TDMA, or, in Nextel's case, iDEN) and a different frequency as well!
There's some good news and bad news, however. First the good news : Recently, several carriers have started introducing GSM type phone service in the US. Now for the bad news : Sadly, this GSM service is in a different frequency band to the rest of the world - 1900 MHz instead of 1800 (and 900) MHz. And there is no way that a 1900MHz phone will work at 1800 MHz (or vice versa). Frustrating, isn't it!
Note that not all other countries use regular 900/1800 MHz GSM. Notable exceptions include Canada, Mexico, Japan, Korea, and some Central/South American countries, although there may be some limited coverage GSM networks in these countries, and/or GSM networks at the US 1900MHz frequency.
Multiband Phones
Some phone manufacturers (eg Siemens, Ericsson and Motorola) have started making dual and triple band phones to enable you to have a phone that will receive 1900MHz in the US and either or both of the international frequencies as well.
This is a wonderful solution if you want one phone to work both locally and internationally. If you are going to choose one of these phones, it is very strongly recommended that you get a triple band phone that includes both the international frequencies as well as the US frequency. Murphy's Law being what it is, if you get a phone with only one of the two international frequency bands, you'll surely end up in black spots with no service much more frequently than if you'd bought a full triple band phone.
So - bottom line summary : You need a 'tri-band' GSM phone that operates at 900/1800/1900MHz for maximum compatibility.
Dual Band Phones
This is an ambiguous term. It might mean a phone that has both the international frequencies (900/1800 MHz), or it might mean a phone that has one international frequency plus the US frequency (ie 900/1900 MHz).
A dual band 900/1800 MHz phone works well everywhere except the US, where it is useless.
A dual band 900/1900 MHz phone works perfectly well on the US GSM network, and on most (but not all) of the international GSM network.
Triple Band Phones
These are the best. The cover both international frequencies plus the US frequency as well, and will work anywhere there is GSM service accordingly.
Most modern phones are tri-band. We recommend you should choose a tri-band rather than dual-band phone.
A Warning about 'Triple Band' phones
Now that the US is using two frequencies for GSM service (see the next section on Quad band phones) some phones are being sold as triple band phones which feature both US GSM frequencies and only one of the international frequencies - the 1800 MHz band.
Unfortunately, the 1800 MHz band is much less commonly used than the 900 MHz band in the rest of the world. This makes these types of triple band phones potentially completely useless internationally.
If you're buying a triple band phone, make sure you understand which three bands it includes.
Quad Band Phones
Aaagh! The GSM providers in the US are now (late 2003) starting to 'recycle' some earlier frequencies that were first used for the original analog cell phone services almost 20 years ago.
These frequencies are in the 850 MHz band. The benefit of this band is that cell sites can have slightly longer range with the lower frequency than they do with the higher 1900MHz, which makes them useful in rural areas.
This makes sense for them, but really complicates matters for the handset manufacturers, and for us as handset purchasers.
And so, if the service providers continue to develop their 850 MHz cells, it will be necessary for US-only phones to be dual band (850/1900 MHz) and for full international compatibility, they will have to be quad band (850, 900, 1800 & 1900 MHz).
There are only very few quad band phones currently for sale.
US GSM Service
If you want a phone that will work in the US as well as internationally, you'll need to sign up with a carrier that provides GSM service in the US.
The three major suppliers of GSM service in the US are currently T-Mobile, AT&T and Cingular. Nextel is thought to possibly also provide some GSM service. Other carriers can be found listed on this site (make sure the listing on the page refers to a carrier with current GSM service!).
Do You Really Want One Phone for Everywhere?
It sounds like the perfect solution - one phone that works everywhere in the world. But if you decide this is what you want, you'll probably find that the GSM network in the US is much more limited than the more established networks of the pre-existing major TDMA and CDMA network operators, and fewer service plans from fewer suppliers.
Maybe it is better to have a phone with one of the major established services for the US and a second, separate phone, to use when overseas?
Locked or Unlocked?
If you're buying a phone, it is very desirable that it be 'unlocked' - this means that it will allow any SIM (SIM's are explained next week) from any service provider, anywhere in the world to be used in it.
This is one of the magic features of GSM. All your account information is in this replaceable SIM - to change carriers, you simply change SIM cards - but only if the phone allows you to do this.
Obviously, many phone companies hate to make it easy for you to ever use another carrier's service! For this reason, it is disappointingly common that some phone companies will electronically 'lock' the cell phone you buy from them and restrict it to only work with SIMs they supply. Try never to buy a locked phone, because you truly are then a captive of that phone company.
Of the three GSM services in the US, AT&T stubbornly does not provide unlocked phones - their supposedly 'global' phones will only work if you're prepared to use your US AT&T phone account and pay their very high international roaming rates.
Some Cingular phones are now sold unlocked. Others are claimed to be unlocked, but, alas, prove to be locked. And others are sold locked. Some people report being able to subsequently persuade Cingular to unlock locked phones, but generally they have no success at this. Buying a locked phone from Cingular would seem to be a poor choice, due to the uncertain nature of ever getting it unlocked.
T-Mobile has the fairest policy - they will unlock your phone 90 days after you've activated service, and it is a quick simple process to arrange this to happen. Apparently they only will unlock one phone per account.
For this reason, you should preferentially buy phones from T-Mobile, never from AT&T and preferably not from Cingular. At the time of writing (Aug 04) T-Mobile also seemed to have the best plans and range of added value services.
If you already have a locked GSM phone, or if you want to buy a phone from AT&T and/or Cingular, this page tells you how we can unlock many types of phones for you, quickly and easily, from only $5.00.
Where to Buy a Phone
Tri-band phones are available from about $100. A good one costs little more than $200, and the top of the line, ultra-deluxe unit complete with color screen, can be had for about $500. You have four main ways to buy a phone.
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You can buy a phone together with a service plan from a US carrier such as T-Mobile - the advantage of doing this is that the phone will probably be discounted below the normal selling price. Of course, you'll also have to sign up for a year or more of service. In addition, make sure that the phone is not 'locked'.
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You can buy direct from the manufacturer - check out their websites.
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You can buy on eBay - amazing values can be found on eBay - go to this page for a current list of auctions. At the time of writing, eBay were listing 1200 different GSM phone items and accessories for sale! If buying on eBay, all the usual cautions apply, of course - buy from sellers with positive feedback and pay by credit card.
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You can buy from a specialty supplier. Three good suppliers are Planet Omni, Telestial (I've used Telestial and been very pleased with their service) and WorldCell.
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You can buy while overseas - but in such a case, you may not be able to conveniently research the phone alternatives open to you, and most likely, the phone will not then be also compatible in the US. You might also find yourself spending substantial amounts of your travel time attempting to arrange this purchase, and may end up paying more than you would for the same phone in the US.
Phone Rental
Maybe you just want to rent a phone? Count on a minimum rental cost of about $75-100, even if only for a week, and you may be required to use a more expensive carrier for calls as well with a rental phone. For the cost of only one or two rentals, it is much easier to buy your own phone.
AT&T also rent phones (as well as sell locked GSM phones and GSM service), but the representative I spoke to told me that they only rent phones to their existing customers, and the process seemed to be incredibly complex and unwelcoming. Other companies also provide phone rental service, including Planet Omni and WorldCell.
AT&T have one other option that might be of interest, but seems to me to be pretty pricey. Their Wireless WorldConnect Service rents you a SIM that enables calls to your normal AT&T (non-GSM) cellphone to be redirected to any GSM phone in participating countries into which you've placed the AT&T SIM.
Things to Look for in a Phone
In addition to ensuring that the phone is a tri-band (900/1800/1900 MHz) GSM phone, there are several other things that you should check for :
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The battery charger must be 'dual voltage'. It needs to operate on all voltages from about 110V to 240V and on frequencies between 50-60Hz.
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The phone needs to be unlocked so it can operate with any SIM, anywhere in the world (we can unlock many phones for you)
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Try and get a phone with a Lithium-Ion type battery - these are much better than the Nickel Metal Hydride batteries. And definitely do not get a phone with an old fashioned Nickel-Cadmium battery.
Cell Phone Driving Laws
Different countries, including parts of Canada, all of Britain, and some states within the US, have different laws that may restrict your ability to use a cellphone while driving an automobile. Here's a handy list of countries/states and any restrictions that might exist on your cellphone use. Getting in trouble with foreign police is never pleasant - it pays to know this information.
For more information on this topic, visit The Travel Insider at http://www.thetravelinsider.info/2002/0308.htm
